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 Welcome
to
www.OurHelp4U.com
J. Mark
Customer Care
To send us email click
custsvc@jmcutlery.com
We strongly recommend that you R E A D THIS PAGE
before you buy!! |
For CHRISTMAS
TRY TO ORDER BY
Dec. 5th
Every day...
and into the night.
We're all
working
hard to receive and unpack
shipments
and examine
every piece,
then pack with care and ship
yours to you...
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Yours is in here somewhere...please be
patient with us
Christmas
Reminder
Starting Nov. 1, orders come in faster than
we can ship.
It can take 2 weeks to reach YOUR order and ship it. Our
sources are unable to replace some
sold out things by Dec. 5.
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About Postal Holidays
Please Be AWARE
What DAY you order
UPS and USPS do not pick up our packages going to YOU,
or deliver merchandise to us
or to YOU surrounding these days!
We must all rely on people who are not working.
-
WEEKENDS and
Thursday, November 27
- Thanksgiving Day
-
Thursday,
December 25 - Christmas Day
-
Thursday,
January 1, 2009 - New Year's Day
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Mail-in-order
| OUTSIDE
USA | Deadlines
&CHRISTMAS
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Damage-Refunds
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Contact us
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Postage |
Feedback
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Your order is in safe hands. If
something isn't right, tell us, and we'll correct it as fast as "humanly" possible. We want you to be glad you shopped
here.
If you don't get a J. Mark email message
soon after you order, please
enter jmpbooks@bellsouth.net
in your "address book." Your Spam filter may block our email
to you.
We can't publish a phone number due to the amount
"solicitations" we get. Email is
much more efficient. We cannot always be at our records when you
call.
BEFORE YOU BUY
If you have
ANY
serious concerns,
PLEASE click here
to
email
us
We can't alter sizes, colors, and deadlines. etc. Let's attend to them
BEFORE you buy incorrectly.
We usually monitor our email from 10:00 A.M. eastern time, to 10:00
P.M. You'll usually be answered
in
8 working hours or less.
We are closed evenings, weekends and holidays
WATCH FOR THE ANSWER. If you
don't get it,
check your spam filter or deleted items.
It
helps to
add our email address to
your address book. jmpbooks@bellsouth.net
to your "address book."
Email is not 100%
guaranteed to be received.
We have never yet had a complaint about our merchandise.
It's most often a lot more delightful in person than in a picture.
Click here to see recent
buyers' comments.
www.BuyerComments.com
Our first policy is: "If we don't love it, we don't sell it."
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"Sales Tax" to states outside FL
is NOT sales tax. It is a
postage surcharge.
Pay Pal has no means of adjusting postage by weight, size, and distance.
See our actual postage chart at the end of
this page.
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Never return anything. We guarantee to sell only new, first quality merchandise,
direct from
its source. Our products are sold for decoration only. The fact that
they are useful is purely coincidental. We do not guarantee sizes
capacities
colors.
In the event of damage in transit, your package is insured. Just
email
us
and we will
email you claim instructions.
For that reason along with fragility and the high cost of
shipping
we do not
permit returns. If you have any specific concerns ALWAYS
email
us first.
Please don't buy until you hear from us satisfactorily.
Delivery time.
NO company or shipper can truthfully "guarantee"
delivery on any day of the year. They
can only "try" to accommodate your wish.
You need to allow for
unforeseen
catastrophes. If you can't, you should not shop
by
mail.
We ship in-stock items within 72 hours. Anything sold out
is
usually back on our
shelves in about 12 days.
17 days is NOT a
suggested delivery date.
It is a red flag.
We cannot vouch for the delivery speed to YOU from S. FL.
No tracking
data is available until the package is in transit. You should have
most orders within 10-21 business days, depending on your distance from S.
FL.
If you don't get
your order in 17 business days from
receiving our J. Mark
confirmation, Don't lose
your cool over it.
Just click here
to
email us.
We don't know if you don't get something
until you tell us.
If you don't get a J. MARK message within 1 business day after your Pay Pal
receipt,
email
us immediately. We may not have received your order
from Pay Pal. Glitches happen sometimes. Carefully READ and
save that important J. Mark message.
Remember
Murphy's law... Though it is rare, don't overlook a potential
for loss, or breakage
or getting a
wrong product, (or your package being delivered to someone who is on an extended vacation).
Allow plenty of time needed for replacement of lost or broken ceramics and
aquariums. Don't blame other people if
you didn't allow time.
Starting every August,
We remind shoppers to Try to order by Nov.5th
to be safe from Murphy.
To guarantee
that you'll be happy: Never hurry to buy incorrectly.
Please don't buy if you are uncertain. Make sure
it is
the
right
size and color for your needs,
and it will arrive in time for your purpose. Colors vary by computer
monitor as well as the materials products
are made of. No two colors are truly identical.
Coordinate colors, like a flower garden. Don't try
to make exact matches and you'll be happy.
Email us and ask if you have any concern. Wait for the
answer. Never hurry to buy incorrectly.
All our products aside from cutlery are made for decor, not
function. Sizes and capacities
are strictly approximate and not stated on boxed products and not
guaranteed accurate.
If you need large (approx. gallon-size) individual canisters,
consider using our Cookie
Jars and bread boxes.
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Never return anything that arrives broken. It is insured.
Email
us.
Save the
package.
You'll need to show it to the carrier.
If you can't or don't
want to do that, don't buy it.
If you get an item that is not correct as you
ordered it,
just click here to
email us
. Don't freak out. We'll take care of it at our expense.
(Tell us the name you
ordered with,
what you ordered, and what you got).
We'll correct it and pay postage involved ASAP.
We advise you to make sure you want what you're ordering.
Email
us
BEFORE you buy if anything is a serious concern.
Precise Color Match to our pictures cannot be guaranteed. Computer monitors
vary in tone and brightness.
Why no phone number?
When you call, we may not be at the email to help you.
We may be receiving trucks and unloading shipments.
When you
Email
us,
we will have your file at hand to answer you
correctly. We
are answering emails many hours a day and into
the wee
hours of the night.
You do not need a "Pay Pal Account"
to buy safely online using our Add to Cart buttons. Pay Pal
transfers checks and
credit cards securely online, and forwards orders safely to us.
It is faster and safer to buy
online. Pay Pal and your credit card company
provide buyer protection. (Mailing a payment does not).
NEVER
ask Pay Pal about merchandise. They are a bank. They
know NOTHING about merchandise and shipping. They have repeatedly
offered wrong answers and have gotten people upset needlessly.
Click here if you want to
Mail-in an order
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SALES TAX (outside of FL),
is NOT "sales tax."
It is for extra
postage.
If we did not do this, we would need to
hold up every order west of the Mississippi and north of MD while we
request extra postage.
We try to charge accurately, but Pay Pal can't be programmed
to charge by weight and distance.
(Such packages are typically
running 8 to 20 lbs).
Make sure to give us a street address,
(not PO box), whenever possible.
If your package
needs to ship
by UPS, they won't deliver to P.O. boxes. It will be delayed until
we get
a deliverable address.
Make sure to give us a deliverable address
or you will pay 2-way postage to own nothing.
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You are buying from
J. Mark,
P.O. Box 243474,
Boynton Beach, FL 33424
(NOT Pay Pal).
We strive to answer your email in 8 hours or less on "business
days." Just
click here to
email us
At J. Mark we never send you spam or share your information.
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